WHEN YOU PLACE AN ORDER WITH GUL FLOWERS BOUTIQUE, EITHER BY PHONE OR ON THE WEBSITE WWW.GULFLOWERSBOUTIQUE.COM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE FOLLOWING TERMS AND CONDITIONS.
1.1 CANCELLING YOUR ORDER
YOU CAN CANCEL YOUR ORDER UP TO 48 HOURS BEFORE THE DELIVERY DATE BY EMAILING ORDERS@GULFLOWERSBOUTIQUE.COM WITH YOUR ORDER NUMBER AND REASON FOR CANCELLATION. PLEASE NOTE THAT ONCE ORDERS ARE DISPATCHED, CANCELLATION IS NOT POSSIBLE DUE TO THE PERISHABLE NATURE OF THE PRODUCTS. ORDERS DURING PEAK EVENTS, WHICH CAN BE PROCESSED UP TO FOUR DAYS PRIOR TO DISPATCH, CANNOT BE CANCELLED. WE WILL CONFIRM YOUR CANCELLATION VIA EMAIL ONCE RECEIVED.
1.2 CHANGES TO ORDERS
WE CAN ACCOMMODATE CHANGES TO YOUR ORDER WITH REASONABLE NOTICE BEFORE DISPATCH; HOWEVER, ONCE DISPATCHED, AMENDMENTS CANNOT BE MADE. FOR CHANGES, PLEASE CALL CUSTOMER SERVICE OR EMAIL YOUR REQUEST WITH YOUR ORDER NUMBER. OTHER PRODUCTS MAY BE RETURNED AND REFUNDED IF RETURNED WITHIN 30 DAYS OF RECEIPT, WITH REFUNDS PROCESSED WITHIN 14 DAYS OF RECEIVING THE RETURNED ITEM.
2 REFUNDS
- DUE TO THE PERISHABLE NATURE OF FLOWER DELIVERIES, COMPLAINTS AND REFUNDS WILL BE ADDRESSED ON A CASE-BY-CASE BASIS, WITHOUT AFFECTING YOUR STATUTORY RIGHTS.
- FLOWERS CAN ONLY BE RETURNED/REPLACED/REFUNDED IF COMPLAINTS ARE MADE WITHIN 12 HOURS OF RECEIPT, EITHER BY PHONE OR EMAIL. IF YOU RECEIVE AN INCORRECT, DAMAGED, OR DEFECTIVE ORDER, YOU MUST NOTIFY US WITHIN 12 HOURS.
- IF FLOWERS ARE DISPOSED OF WITHOUT PHOTOGRAPHIC EVIDENCE, ANY REMEDY WILL BE AT OUR DISCRETION.
- IT IS THE SENDER'S RESPONSIBILITY TO INFORM THE RECIPIENT OF THE DELIVERY; IF PERISHABLES ARE LEFT IN A SECURE LOCATION BY THE COURIER, WE ARE NOT LIABLE FOR THEIR SAFE RECEIPT THEREAFTER. WE WILL ATTEMPT REDELIVERY IF GOODS ARE RETURNED. IF DELIVERY CANNOT BE COMPLETED AFTER A SECOND ATTEMPT, WE REGRET THAT WE CANNOT OFFER A REFUND.
- IF WE CANNOT CONTACT THE RECIPIENT OR CUSTOMER, WE CANNOT BE HELD RESPONSIBLE FOR NON-DELIVERY IF WE HAVE MADE ALL EFFORTS TO FULFILL THE ORDER, AND A REFUND/REPLACEMENT CANNOT BE PROVIDED.
- GUL FLOWERS BOUTIQUE IS NOT RESPONSIBLE FOR ANY ORDER WHERE THE RECIPIENT DECLINES TO ACCEPT THE ITEM. NO REFUNDS WILL BE ISSUED IN SUCH CASES.
- FOR ITEMS RETURNED WITHIN THE STATUTORY COOLING-OFF PERIOD, THE CONSUMER IS RESPONSIBLE FOR RETURN COSTS. IF GOODS ARE DAMAGED/DEFECTIVE AND WE REQUIRE THEM BACK, WE WILL COVER THE DELIVERY/COLLECTION COSTS.
- WE MAY DEDUCT FROM REFUNDS FOR ANY DECREASE IN VALUE OF RETURNED GOODS DUE TO HANDLING BEYOND WHAT IS REASONABLE.
2.2 VOUCHERS
ANY VOUCHER FROM GUL FLOWERS BOUTIQUE HAS NO MONETARY VALUE AND MAY CHANGE AT OUR DISCRETION. THERE IS A MINIMUM ORDER VALUE OF 10BD FOR VOUCHER USE. ONLY ONE VOUCHER CAN BE REDEEMED PER ORDER, AND THEY CANNOT BE USED OVER THE PHONE.
SMALL ERRORS
FOR MINOR ERRORS, SUCH AS A WRONG MESSAGE CARD, WE DO NOT OFFER A FULL REFUND SINCE THE RECIPIENT HAS STILL RECEIVED THE FLOWERS. OUR CUSTOMER CARE TEAM MAY CALL THE RECIPIENT TO APOLOGIZE AND READ THE CORRECT MESSAGE. WE MAY ALSO OFFER A VOUCHER AS AN APOLOGY.
DELIVERIES
- WE CANNOT GUARANTEE DELIVERY TIMES AS THEY MAY INVOLVE THIRD PARTIES, BUT WE WILL STRIVE TO DELIVER AT YOUR REQUESTED TIME. DELIVERIES OCCUR DAILY, EXCEPT ON NATIONAL HOLIDAYS REQUIRING SPECIAL ARRANGEMENTS. IF WE MISS YOUR SPECIFIED DELIVERY TIME BUT STILL DELIVER, NO FULL REFUND WILL BE PROVIDED.
- PURCHASING FROM GUL FLOWERS BOUTIQUE DOES NOT CREATE A CONTRACT GUARANTEEING A SPECIFIC DELIVERY TIME. DURING PEAK TIMES, WE MAY EXTEND DELIVERY WINDOWS.
- WE WILL ATTEMPT TO DELIVER TO THE ADDRESS PROVIDED. IT’S CRUCIAL TO ENTER A COMPLETE ADDRESS. WE CANNOT DELIVER TO PO BOXES OR MILITARY BASES.
- CUT-OFF TIMES FOR NEXT-DAY MORNING DELIVERIES ARE 8 PM SUNDAY TO THURSDAY AND 7 PM ON FRIDAY. FOR SAME-DAY DELIVERY, ORDERS MADE BEFORE 10 AM ARE ELIGIBLE FOR MORNING SLOTS UNLESS SPECIFIED OTHERWISE.
- IN SOME AREAS, DELIVERIES MAY TAKE LONGER AND INCUR AN ADDITIONAL CHARGE.
- YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR ORDER DETAILS. PLEASE CHECK THESE DETAILS CAREFULLY, AS CHANGES MAY NOT BE POSSIBLE AFTER THIS POINT.
- WE ARE NOT LIABLE FOR DELIVERY FAILURES DUE TO INCORRECT SHIPPING INFORMATION PROVIDED BY THE CUSTOMER.
4.5 HOSPITAL DELIVERIES
WHEN ORDERING FOR A HOSPITAL, VERIFY THAT THE HOSPITAL ACCEPTS FLORIST DELIVERIES AND PROVIDE AN UP-TO-DATE WARD NUMBER.
CUSTOMER CARE
OUR CUSTOMER SERVICE TEAM IS DEDICATED TO PROVIDING AN EXCELLENT EXPERIENCE AND RESPONDS QUICKLY TO INQUIRIES. OFFICE HOURS ARE FROM 9 AM TO 7 PM
5.1 EQUAL TREATMENT
OUR CUSTOMER SERVICE TEAM TREATS ALL CUSTOMERS WITH RESPECT. OFFENSIVE OR ABUSIVE COMMUNICATIONS WILL NOT BE ANSWERED, AND ACCOUNTS MAY BE CANCELED FOR INAPPROPRIATE BEHAVIOR.
100% SATISFACTION GUARANTEE
WE STRIVE TO ENSURE FRESH BOUQUETS ARE DELIVERED. IF YOU ARE NOT SATISFIED WITH YOUR EXPERIENCE, PLEASE CONTACT US AT +973-36200623 OR VIA EMAIL FOR ASSISTANCE.
- OUR SATISFACTION GUARANTEE COVERS ONLY ASPECTS DIRECTLY WITHIN OUR CONTROL AND DOES NOT COVER ACTIONS OF THIRD PARTIES.
- IF WE CANNOT FULFILL YOUR ORDER, WE WILL REFUND YOU OR REDELIVER THE BOUQUET AT NO EXTRA COST.
- ALL FLOWERS AND COLORS ARE SUBJECT TO AVAILABILITY AND MAY BE SUBSTITUTED AS NECESSARY.
- VASES ARE SUBJECT TO AVAILABILITY AND MAY NOT MATCH THE IMAGES SHOWN.
7 COMPENSATION
- IF WE DELIVER AN UNSUITABLE BOUQUET, WE WILL SEND THE CORRECT ONE, EXCLUDING SEASONAL REPLACEMENTS.
- NOTIFY US WITHIN 12 HOURS OF ANY ISSUES WITH YOUR ORDER FOR COMPENSATION.
8 FRAUD
- WE RESERVE THE RIGHT TO CANCEL AND REFUND ANY ORDER SUSPECTED OF FRAUD.
9 DELIVERY TIME
- OUR CUT-OFF TIMES ARE 5 PM FOR SAME-DAY DELIVERIES AND 9 PM FOR NEXT-DAY DELIVERIES.
Choosing a selection results in a full page refresh.
